Privacy Policy

CRV Solutions ("CRV," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at crv.bectify.com or use our services.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

• Request a quote or schedule a service appointment
• Fill out a contact form on our website
• Call, text, or message us
• Submit an insurance claim through our assistance process

This information may include your name, phone number, email address, home address, ZIP code, property details, and information about the services you need.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, pages visited, and the date and time of your visit. We use this information to improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and schedule appointments
• Send you quotes, service updates, and appointment reminders
• Process insurance claims on your behalf
• Communicate with you about promotions, offers, or follow-up services
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — Third-party tools that help us manage customer relationships, send communications, and process appointments (e.g., GoHighLevel, Twilio)
• Insurance companies — When assisting with your roofing or property damage claim, with your consent
• Legal partners — If you are referred to attorney partners for a denied insurance claim, with your consent
• Legal requirements — When required by law, subpoena, or court order

Text Messages & Phone Communications

Program Name: CRV Solutions Customer Messaging

Description: CRV Solutions sends SMS messages to customers who initiate contact regarding home services including HVAC, roofing, plumbing, landscaping, and remodeling. Messages include responses to service inquiries, appointment confirmations and reminders, follow-up communications, and service updates.

By providing your phone number and requesting a quote or service — whether by texting us, calling our business line, or submitting a form on our website — you consent to receive text messages and phone calls from CRV Solutions related to your inquiry.

Message Frequency: Message frequency varies based on your service inquiry and appointment schedule. You may receive between 1 and 20 messages per conversation.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.

Help: For support, reply HELP to any message, call us at (915) 213-2050, or email info@crvsolutions.com.

Carriers are not liable for delayed or undelivered messages. Your consent to receive text messages is not a condition of purchasing any goods or services.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Phone: (915) 213-2050
• Email: info@crvsolutions.com
• Location: El Paso, Texas